Privacy Policy

1.  INTRODUCTION

I, Neil Thomas, am committed to protecting and respecting your privacy.  This privacy policy provides you with details of how I collect and process your personal data through your use of my site www.handymanliskeard.co.uk.

2. WHO AM I?

Neil Thomas is the data controller and I am responsible for your personal data (referred to as “I”, “me” or “my” in this privacy notice).

Contact Details

My full details are:

Full name: Neil Thomas
Email address: [email protected]
Postal address: 17 Wadham Road, Liskeard, Cornwall, PL14 3BD

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at [email protected] 

3. WHAT DATA DO I COLLECT ABOUT YOU?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

I may process certain types of personal data about you as follows:

Identity Data may include your first name, last name, marital status, title and gender.

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Transaction Data may include details about payments between us and other details of purchases made by you.

Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data may include your orders, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use my website and services.

I may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where I review your Usage Data to work out the percentage of website users using a specific feature of my site. If I link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.

Where I am required to collect personal data by law, or under the terms of the contract between me and you, and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide me with the requested data, I may have to cancel a product or service you have ordered but if I do, I will notify you at the time.

4. HOW I COLLECT YOUR PERSONAL DATA

I collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on my site (or otherwise) or by communicating with me by post, phone, email or otherwise, including when you order my services or give me feedback.

Automated technologies or interactions: As you use my site, I may automatically collect Technical Data about your equipment, browsing actions and usage patterns. I collect this data by using cookies, server logs and similar technologies. Please read my cookie policy for further details

Third parties or publicly available sources: I may receive personal data about you from Google Analytics.

5. HOW I USE YOUR PERSONAL DATA

I will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where I need to perform the contract between us.
• Where it is necessary for my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where I need to comply with a legal or regulatory obligation.

Generally, I do not rely on consent as a legal ground for processing your personal data.

Purposes for processing your personal data

Set out below is a description of the ways I intend to use your personal data and the legal grounds on which I will process such data. I have also explained what my legitimate interests are where relevant.  I may process your personal data for more than one lawful ground, depending on the specific purpose for which I am using your data.

Please email me at [email protected] if you need details about the specific legal ground I am relying on to process your personal data where more than one ground has been set out in the table below:

I will never share your personal data with any third party for marketing purposes.

Further processing

If I wish to use your personal data for a new purpose, not covered by this policy, then I will provide you with a new notice explaining the new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

6.  DISCLOSURES OF YOUR PERSONAL DATA

Your personal data will be treated as strictly confidential.  I may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 5 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.

7.  TRANSFER OF DATA ABROAD

I do not transfer your personal data outside the European Economic Area (EEA).

8.  DATA SECURITY

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on my instructions and they are subject to a duty of confidentiality.

I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.

9.  DATA RETENTION

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

By law I have to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask me to delete your data: see below for further information.

In some circumstances I may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

10.  YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request a copy of the personal data which I hold about you.
  • Request that I correct any personal data if it is found to be inaccurate or out of date.
  • Request your personal data is erased where it is no longer necessary to retain such data.
  • Object to the processing of your personal data where applicable, ie where processing is based on legitimate interests, direct marketing and processing for the purpose of scientific/historical research and statistics.
  • Request a restriction is placed on further processing, where there is a dispute in relation to the accuracy or processing of your personal data.
  • Request transfer of your personal data.
  • Right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

If you wish to exercise any of the rights set out above, please email me at [email protected].  You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.

I try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

11.  THIRD-PARTY LINKS

My website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and are not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

12.  COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.  Read my Cookie Policy.

13.  CHANGES TO MY PRIVACY POLICY

Any changes I make to my privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to my privacy policy.

14.  HOW TO MAKE A COMPLAINT

To exercise all relevant rights, queries or complaints, please in the first instance contact me, Neil Thomas, at [email protected]

Last Updated:  April 2018